Inbound Contacts

“Be assured our frontline customer contact staff are thoroughly trained professionals”

  • Manage 0800 Customer Contact centres
  • Receive inbound calls, process payments, fulfill stock/promotions orders and handle invoicing & reciepting
  • Specialists in charity donation processing, banking and reciepting with a dedicated account manager

For many clients, KMS manages inbound customer response. For one not-for-profit client, this means managing the administration of ticketing a lottery, issuing tickets and receipts, and banking and receipting donations. For another, we co-ordinate the customer – dealership-head office communication as a first point of contact.

Our 0800 customer contact centre manages inbound calls and responses, directing calls to the right people or area of your organisation, and co-ordinating subsequent customer follow up. We’ll do this working within your systems, extracting data from whatever format you have and

executing the appropriate communication from there.

You can be assured our frontline customer contact staff are thoroughly trained professionals, who add value to your brand through each of these customer touch points.

Our object is to create customers for your organisation who will act as advocates for you.